Shipping & Return policy

Shipping policy

Please allow 3-5 business days for your order to be processed and shipped. Once your order is picked up and scanned in by our carrier, domestic orders shipped within the U.S. may take 3-8 days to arrive depending on location.
*Please note once a package is shipped, the tracking information is outside of our control. We are currently unable to replace missing or stolen packages.
* Please note: Melanin Home Scents candles are made of natural wax and should not be left at hot temperatures for an extended period of time(i.e. in the mail box or on your porch.)

Refund policy

We strive for 100% customer satisfaction, always! If you are unsatisfied with your MHS product, please contact our customer care team at hello@melaninhomescents.com and we will help get the process started.

Refunds are processed on unused, undamaged products only. Please return your items back to MHS HQ in origanal packaging and ensure the shipment is carefully packed, as we are unable to process refunds on items that arrive broken.

All refunds must be processed within 14 days of receiving your order and require proof of purchase (e.g. your MHS order number or order confirmation email.)

If your order arrives damaged, please include photos and a detailed description in your email, and we'll get started on your exchange or replacement order ASAP.